Monday, April 30, 2012

I tried to post comments on their facebook page to warn people about this company.  They deleted my comments and sent me this message:

    • Angela,

      Our Fan Page is a place for engaging about the content of our videos and media. I see from your history with our Customer Service that there is a record of rancor on your part in threatening litigation and BBB complaints that have come to naught, to not engage in settlement solutions offered, etc. What doesn't appear is exactly why you wanted to cancel and what kind of conversation you entertained originally with our customer service team.

      While your threatening posts here on Facebook will not be allowed to remain, I am writing in case there is material you presented that was not recorded in your file, and whether you have any constructive points elevated to our Operations leader.

      If the complaint is that you don't like contract sales there isn't much I can do to change this. We train our salespeople in ethical practices, but nonetheless some customers do not like contract sales and it is difficult to reach any understanding with such persons. Having a sales force has allowed us to build and sustain a well-loved product where other companies in this small market have come and gone. We enforce contracts because it is the only way to recoup commissions paid for each sale. We try to balance the needs of those who buy our products (and who largely praise us) with the needs of independent men and women who make a living or a summer job out of selling for us.

      It is saddening to ever hear of dissatisfaction and the alleging of unethical behavior. We maintain a strong record with the BBB. For those minority who do not like us, and if you are one of them, I want to validate your right to your opinion, invite you to share constructive feedback if you were not able to do so with our Customer Service, but also to not allow for Fan Forum to be a place for disgruntlement and argument.

      Thanks for listening. Please contact us if you have anything constructive to contribute.

      Bryan Jensen
      Creative and Marketing
      Living Scriptures

Tuesday, April 24, 2012

I returned the unopened package of DVD's with a letter stating that I do not want any more of their products.  I have already paid for the products I have received from them.  Do not send any more.  If they injure my credit or file a negative credit report about me I will take legal action against them and claim damages for fraud and misrepresentation. What kind of company tries to force their products on people and then tries to force them to pay for it?

I just received a letter from them stating that they received the package and letter from me.  But they are going to reship the merchandise back to me.  If I return the shipment back it will be considered abandoned and I will still be responsible.  They still want me to settle the account with $348.00.