Tuesday, March 27, 2012
My Living Scriptures Story
If a nice young man or woman comes to your door to sell you living scriptures DVD's I recommend you do not let them in. Make them go away and close the door. Once they are in your door they will stay and push and push until you sign a very expensive and annoying contract that you will regret for a very long time. I'm embarrassed this happened to me, but it did.
One afternoon a young man shows up to my door. He was freshly off his mission and very nice and friendly. I could hardly close my door in his face. I invited him into my home where he was very friendly, ate my food and played with my kids. He commenced doing his best to sell me these DVD's. I kept saying no, but he stayed and stayed until my husband came home from work. My husband said, "why not?" so I signed the papers and we were set up to receive 1 DVD a month and we would make a payment once a month for that DVD.
As time moved on I realized that my kids are not watching these DVD's and I'm getting so many of them that I'm losing space to put them. They are really expensive DVD's! $38.02 for a half hour DVD. I think that's absurd. So I called up their number and attempted to cancel. The Living Scriptures employee informed me that I cannot cancel. I signed a contract and I am liable to pay for their entire set of DVD's, which totals $1800.00. I can't tell you how surprised I was. How can I not cancel? What do they mean I can't cancel? I don't want any more DVD's. I have paid for what I have received and I don't want any more. It's as simple as that. I asked to speak to a supervisor. Their supervisor said the only way I can cancel is if I pay 1/3 of the total amount. If I pay that large sum I get nothing in return. It's the cancellation fee. I refused to pay that and I didn't want to deal with it so I just continued to receive the DVD's and get billed monthly.
Eventually I got sick of it again. I began to google The Living Scriptures and found a large number of unhappy customers. I was so happy to know I'm not alone. Some people suggested going to the Better Business Bureau. So that's what I did. I complained about their unethical business practices. I found that the B.B.B. did nothing but try to mediate a negotiation between me and the company to resolve my complaint. They sent my complaint to The Living Scriptures and we waited for a response from them. The Living Scriptures responded with the same information I got on the phone. They wanted me to pay 1/3 of the amount owed. I refused to pay a dime. I said I was not satisfied with the company's response to my complaint.
They responded to me by saying, "It appears you have not provided us with any new information or a middle ground offer we can present to the company on your behalf. We are unable to re-contact the company without this information. In order to resolve most disputes it takes both parties involved to move from their present position to a middle ground. If you would like our continued assistance in resolving this matter, please provide us with your middle ground and/or suggestions on how this dispute can be resolved."
I was mistaken to think the Bureau was going to somehow regulate their unethical business practices. I do not want to pay them another dime so I called my credit card and asked them to never make a payment to The Living Scriptures again. The Living Scriptures called and asked me for another credit card or form of payment. I told them I do not want any more DVD's and I do not owe them another dime. She told me she will send my account to collections. Today I received a large box full of DVD's. They sent me the rest of the set they want me to pay for. This is why I am writing this blog. I am amazed that they have gotten away with this for so long with so many people and have not been sued. I believe it is because of their customers who are faithful Christians. We are being taken advantage of because of our beliefs.
Posted by Angela at 5:35 PM