I finally just opened the box they had sent me. It was supposed to be the rest of the set of DVDs. There was not one DVD in there. It was a box of six multi-pack DVD plastic cases! So I now have a bunch of cases for DVDs that I never received, yet I paid my "payoff" to them. What is the point? These people are amazing. I am just glad my credit was not ruined by them and that I am rid of them. It was an expensive lesson for me to learn.